Protecting your personal data is a core responsibility for us at hi999. This policy clearly sets out what data we collect, why we collect it, where it is stored, and how it is kept secure. Nothing is hidden.
This Privacy Policy applies to the hi999 website, mobile app, and all associated services. By using any hi999 service, you are considered to have accepted this policy.
Hi999 is an internationally licensed online gaming platform. Millions of people across Bangladesh use hi999 every day — from cricket betting to Live Casino. When you use this platform, certain information comes to us, and you have the right to know how that information is handled.
Hi999 believes privacy is a fundamental right. Using a member's personal information without their consent is simply not acceptable. That's why we collect only what's necessary, keep it secure, and never sell it to third parties.
This policy is written in plain language so that all hi999 members in Bangladesh can easily understand it. Legal jargon has been kept to a minimum. If you have any questions, our support team is always ready to help.
Hi999 only collects information that is necessary to operate the platform. No unnecessary data is collected. The categories of data collected and the reasons for collecting them are outlined below.
| Data type | What's included | Why it's collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC verification, age confirmation |
| Contact Information | Mobile number, email address | Account verification, sending notifications |
| Financial information | BKash/Nagad number, bank account details | Deposit & Withdrawal Processing |
| Device information | IP address, browser type, operating system | Security verification, fraud prevention |
| Usage Data | Betting history, login times, page visits | Service improvement, personalised experience |
| Location data | Country & city (approximate, derived from IP) | Legal compliance, serving relevant offers |
Hi999 uses collected information only for specific, legitimate purposes. No data is used beyond those stated purposes. Information is used for the following reasons.
Hi999 may send registered members promotional information by email or SMS. If you prefer not to receive these, you can unsubscribe at any time through your account settings or by contacting support.
Hi999 never sells member data. However, in certain situations, information may need to be shared with specific third parties. Those situations are clearly set out below.
As hi999 operates internationally, some data may be stored on servers outside Bangladesh. In such cases, international data protection standards are fully observed.
Hi999 follows the highest industry security standards to protect member data. Every data point is stored in encrypted form and can only be accessed by authorized personnel for specific, defined purposes.
Data retention periods are clearly defined. Necessary information is kept while your account remains active. After an account is closed, certain data may be retained for up to 5 years to meet legal obligations, after which it is permanently deleted.
In the event of a security breach, hi999 will notify affected members and the relevant authorities within 72 hours. Affected parties will be given every possible assistance.
Hi999's website and app use cookies and similar technologies. These help improve your browsing experience and allow us to enhance the platform.
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Maintaining login sessions and security verification | No — the site cannot function without these | |
| Understanding which pages get the most traffic and where users run into issues | Yes — can be disabled in Settings | |
| Showing relevant ads and promotions | Yes — can be disabled in Settings |
When you visit the website for the first time, a cookie consent banner will appear. You can choose which cookies you accept and which you decline. Your preferences can also be updated later from the Settings page.
The mobile app uses local storage instead of cookies. Stored data can be cleared from within the app's Settings.
As a hi999 member, you have important rights over your personal data. You can contact our support team at any time to exercise these rights.
You may request a full overview of the data hi999 holds about you. A complete list will be provided within 30 days.
If any of your data is incorrect, you can submit a correction request. Our support team will review and update the information accordingly.
After your account is closed, you may request that your data be deleted. Any data not subject to legal retention requirements will be permanently erased.
In certain circumstances, you may request that the processing of your information be restricted — for example, while a dispute is being resolved.
You may request an export of the data we hold about you in a readable format (CSV or JSON).
You can unsubscribe from hi999 promotional emails or SMS messages at any time.
To exercise these rights, email support@hi999.my or reach us via live chat. We will respond within 30 days of receiving your request.
Hi999's services are intended exclusively for adults. We do not knowingly collect any information from users under the age of 18.
Age is verified at the time of registration. If we become aware that any information has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be permanently closed.
If you suspect your child is using hi999, contact us directly at support@hi999.my. We will take immediate action and delete any associated data.
The hi999 platform may occasionally contain links to third-party services — such as game providers or payment gateways. These services operate under their own privacy policies.
Hi999 is not responsible for the privacy practices of third-party sites or apps. We recommend reading their own policies before sharing any information with them.
That said, all third parties hi999 works with are bound by confidentiality agreements. They are obligated to keep any information received through hi999 fully secure.
Hi999 may update this Privacy Policy from time to time. When changes are made, the date at the top of this page will be updated, and registered members will be notified by email for any significant changes.
Continued use of hi999's services after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the changes, you may request that your account be closed.
We recommend checking this page regularly — the policy may be updated when new services or features are introduced.
If you have any questions or concerns about this Privacy Policy, please contact hi999 directly. Our data protection team is available to assist in both Bengali and English.
Data Protection Requests: support@hi999.my
Subject: "Privacy Request"
Live Chat: Bottom-right corner of the website and app
Response time: within 30 business days
Hi999 takes privacy complaints from members seriously. If you are not satisfied with our response, you have the right to escalate your complaint to our licensing authority.
How We Protect Your Privacy
Every piece of your data on hi999 is protected with 256-bit AES encryption. This level of encryption is unbreakable by hackers — it is the same standard used by the world's leading banks.
Hi999 never sells your name, phone number, or any personal information to advertising companies. Your data belongs to you — that is a core principle at hi999.
You can view what data hi999 holds about you, request corrections, or have it all deleted. Full control is in your hands.
You decide which cookies you want and which you don't. All non-essential cookies can be turned off. hi999 respects that choice.
Hi999's servers and systems are regularly audited by independent third-party experts. Any vulnerabilities identified are addressed immediately.
Hi999 only collects information that is genuinely needed to operate the service. Requesting or collecting unnecessary data goes against hi999's policy.
Account Information & Privacy Enquiries